Privacy Policy

 

Velvet Caviar L ("Velvet Caviar L," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, browse, or purchase products through our online store at https://velvetcaviarl.shop/.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to any rights provided by applicable privacy and consumer protection laws.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information that you provide directly to us.

This may include:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number.

• Order information.

• Products purchased.

• Payment-related information.

• Customer service communications.

• Information submitted through forms or other communications.

We collect information that is reasonably necessary to operate our online store, process orders, provide customer service, communicate with customers, and comply with legal obligations.

2. Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Language preferences.

• Referring website.

• Pages visited.

• Date and time of visits.

• Website interaction information.

• Certain cookies and similar technologies.

This information may be used to operate, secure, analyze, and improve our website.

3. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders.

• Processing payments.

• Arranging delivery.

• Sending order confirmations.

• Sending shipping and tracking notifications.

• Providing customer support.

• Responding to inquiries.

• Processing returns, refunds, and exchanges.

• Preventing fraud and unauthorized transactions.

• Maintaining website security.

• Improving products, services, and website functionality.

• Understanding customer interactions with our website.

• Sending marketing communications where permitted.

• Complying with legal and regulatory requirements.

• Enforcing our terms and policies.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.

• Maintain shopping cart information.

• Remember preferences.

• Analyze website traffic.

• Improve website performance.

• Understand customer interactions.

• Support marketing and advertising where applicable.

• Detect fraud and security threats.

You may be able to control cookies through your browser or device settings.

Disabling certain cookies may affect some website functionality.

5. Shopify and Service Providers

Our online store is powered by Shopify, which provides ecommerce infrastructure and related services.

We may also use third-party service providers for:

• Payment processing.

• Order fulfillment.

• Shipping and delivery.

• Website hosting and technology.

• Analytics.

• Fraud prevention.

• Customer communication.

• Marketing and advertising.

• Website security.

These providers may process personal information as reasonably necessary to provide their services.

6. Payment Information

Payments may be processed by third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Velvet Caviar L does not intentionally store complete payment card information on its own systems when payment processing is handled by a third-party payment provider.

7. Sharing Personal Information

We may disclose personal information to trusted service providers and business partners where reasonably necessary to operate our business and provide services.

This may include:

• Shopify and ecommerce technology providers.

• Payment processors.

• Shipping carriers.

• Fulfillment providers.

• Hosting and technical service providers.

• Analytics providers.

• Fraud prevention providers.

• Marketing and advertising providers where applicable.

• Professional advisors.

• Government authorities or law enforcement when legally required.

We do not sell personal information simply for the purpose of selling customer data.

8. International Data Processing

Some of our service providers may operate in countries other than the country where you live.

As a result, personal information may be transferred, stored, or processed internationally.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including:

• Processing orders.

• Providing customer service.

• Maintaining transaction records.

• Processing returns and refunds.

• Preventing fraud.

• Resolving disputes.

• Complying with legal obligations.

• Enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of personal information.

11. Marketing Communications

Where permitted by applicable law, we may send promotional emails regarding products, offers, promotions, or other information related to Velvet Caviar L.

You may unsubscribe from promotional communications by following the unsubscribe instructions contained in the relevant message.

Even after unsubscribing from marketing communications, we may continue sending transactional communications necessary to complete or manage an order, such as order confirmations, shipping notifications, refund notices, and customer service messages.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information.

• Requesting correction of inaccurate information.

• Requesting deletion of personal information.

• Requesting restriction of certain processing.

• Objecting to certain processing.

• Requesting portability of certain information.

• Withdrawing consent where processing is based on consent.

• Opting out of certain marketing communications.

To make a privacy-related request, contact:

info@velvetcaviarl.shop

We may need to verify your identity before completing certain requests where permitted or required by law.

13. Children's Privacy

Our website is not intended for children below the minimum age required by applicable law to independently provide personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact info@velvetcaviarl.shop.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal obligations.

When changes are made, we will update the "Last Updated" date at the beginning of this policy.

The updated policy will become effective when published on our website unless otherwise stated.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Velvet Caviar L

Email: info@velvetcaviarl.shop

Website: https://velvetcaviarl.shop/