Refund policy

Store Name: Velvet Caviar L
Email: info@velvetcaviarl.shop

At Velvet Caviar L, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for products purchased through our store.

1. Return Period

Customers may request a standard return within 30 calendar days after receiving the product, unless a longer period is required by applicable law.

The 30-calendar-day period is the deadline for submitting a return request. It is not necessarily the deadline for completing the return shipment.

If an order is delivered in multiple shipments, the return period for each product begins when that particular product is received.

Customers must contact Velvet Caviar L and receive return instructions before sending any product back.

2. Return Eligibility

To qualify for a standard return, the product should generally:

• Be returned within the applicable 30-calendar-day return period.

• Be unused and in its original condition.

• Not have been installed, connected, or used.

• Not show signs of customer-caused damage, wear, scratches, stains, cracks, bending, or other alteration.

• Include the original packaging, accessories, components, tags, manuals, or other materials where applicable.

• Be returned in accordance with the return instructions provided by Velvet Caviar L.

Products that do not meet these conditions may be rejected or may qualify only for a partial refund, depending on their condition and the circumstances.

3. Phone Cases

Phone cases must be returned unused and in original condition for standard change-of-mind returns.

A phone case that has been installed on a device or shows signs of use, scratching, staining, cracking, bending, deformation, or other customer-caused damage may not qualify for a standard return.

Customers are responsible for confirming the correct device model before placing an order.

4. Charging Cables and Mobile Accessories

Charging cables and other mobile accessories must generally be returned unused and in original condition.

Products that have been connected, installed, used, modified, damaged, or otherwise altered by the customer may not qualify for a standard change-of-mind return.

Where applicable, original packaging and included accessories or components should be returned with the product.

5. Incorrect, Damaged, or Defective Products

If you receive:

• The wrong product;

• The wrong device model due to a fulfillment error;

• A product that arrives damaged; or

• A product that has a manufacturing defect,

please contact us as soon as possible at info@velvetcaviarl.shop.

Please provide your order information and, where appropriate, clear photographs or other evidence showing the issue.

Depending on the circumstances, Velvet Caviar L may provide an appropriate solution, which may include a replacement, reshipment, repair where applicable, or refund.

If the issue resulted from an error by Velvet Caviar L or a qualifying product defect, we may provide or reimburse reasonable return shipping costs where applicable.

6. Compatibility and Device Models

Customers are responsible for selecting the correct phone model, device model, connector type, size, or other compatibility information when placing an order.

If a customer selects the wrong model or specification but the product supplied matches the order, the return will generally be treated as a change-of-mind or customer-selection return.

If the product is unused and otherwise meets the return requirements, the customer may request a return within the applicable 30-calendar-day period.

7. Change-of-Mind Returns

Customers may request a return because they changed their mind, ordered the wrong model, no longer need the product, or otherwise decide not to keep an eligible product.

Change-of-mind returns are subject to the return eligibility requirements in this policy.

Unless otherwise required by applicable law or caused by an error or defect attributable to Velvet Caviar L, the customer is responsible for the return shipping cost for a change-of-mind return.

8. Return Shipping

For approved change-of-mind returns, the customer is generally responsible for the cost of shipping the product back to Velvet Caviar L.

Free outbound standard shipping does not mean that return shipping is free.

If a return is required because Velvet Caviar L sent the wrong product or because the product arrived damaged or has a qualifying defect, Velvet Caviar L may provide an appropriate return solution, including reimbursement of reasonable return shipping costs where applicable.

Customers should use a trackable shipping service and retain proof of shipment until the return has been completed.

9. How to Request a Return

To request a return, contact:

Email: info@velvetcaviarl.shop

Please include:

• Order number;

• Customer name;

• Product name;

• Reason for the return;

• Photos or other supporting information when relevant.

Do not send products to an address obtained from an old order, shipping label, or other source unless Velvet Caviar L has specifically instructed you to do so.

Customers should wait for return instructions before shipping a product back.

10. Return Inspection and Authorization

All returns must be authorized by Velvet Caviar L before the product is sent back.

Once a returned product is received, Velvet Caviar L may inspect the product to verify:

• The product corresponds to the approved return;

• The product was returned within the required timeframe;

• The product meets the applicable return conditions;

• The product has not been used, installed, modified, or damaged beyond what is permitted under this policy.

Unauthorized returns may not be processed.

If a returned product does not meet the applicable return requirements, Velvet Caviar L may reject the return or issue a partial refund based on the product's condition and applicable circumstances.

11. Refund Processing and Refund Timing

For an approved return, the refund amount will generally be based on the amount actually paid for the eligible returned merchandise.

If a discount, coupon, promotion, or other offer was applied to the original order, the refund will be based on the actual amount paid for the returned product.

Once the refund has been approved and processed by Velvet Caviar L, the refund amount will be credited to the original payment method within 7 business days.

Because banks, card issuers, and payment providers may have their own posting procedures, the date the refund becomes visible in the customer's account may vary after Velvet Caviar L has completed the refund.

12. Partial Refunds

A partial refund may apply when:

• A returned product shows minor signs of use or damage;

• Components, accessories, packaging, or other included materials are missing;

• The product has been altered or handled in a manner that reduces its value;

• Only part of an order or promotional purchase is returned; or

• Other circumstances justify a partial refund under this policy or applicable law.

If a partial return causes the original order to no longer qualify for a discount, promotion, bundle price, or other offer, Velvet Caviar L may recalculate the applicable discount and refund amount based on the products ultimately retained and returned.

For an approved partial refund, the applicable refund amount will be credited to the original payment method within 7 business days after the partial refund has been approved and processed.

13. Late or Missing Refunds

If your refund has not appeared in your account after 7 business days from the date the refund was approved and processed by Velvet Caviar L, please contact us at:

info@velvetcaviarl.shop

When contacting us, please provide your order number and any available refund information so that we can review the transaction.

14. Exchanges

Velvet Caviar L does not provide direct product exchanges as a standard return option.

If you would like a different product, model, or design, you may request a return for the original eligible product and place a new order separately.

Returns remain subject to the eligibility requirements and procedures in this policy.

For products that are incorrect, damaged, or defective due to an issue attributable to Velvet Caviar L, we may provide an appropriate replacement or other remedy depending on the circumstances.

15. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

info@velvetcaviarl.shop

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

If a cancellation is successfully approved before shipment, the applicable refund will be made to the original payment method.

Once the cancellation refund has been approved and processed by Velvet Caviar L, the refund amount will be credited to the original payment method within 7 business days.

Nothing in this section limits any cancellation or refund rights required by applicable law.

16. Products Damaged After Use

Products that are damaged after delivery due to improper use, installation, handling, storage, modification, accidents, normal wear and tear, or other customer-caused circumstances may not qualify for a refund or replacement.

This restriction does not limit any rights or remedies that cannot legally be excluded under applicable law.

17. Fraudulent or Abusive Returns

Velvet Caviar L reserves the right to review return activity and take appropriate action where there is evidence of fraudulent, deceptive, or abusive return behavior.

Examples may include:

• Repeated returns that appear inconsistent with normal customer use;

• Returning products that were not purchased from Velvet Caviar L;

• Returning different or substituted products;

• Intentional damage or misuse;

• Providing false information regarding a return; or

• Repeatedly attempting to circumvent the return requirements.

Where permitted by law, fraudulent or abusive return activity may result in the rejection of a return or other appropriate action.

18. Consumer Rights

This Return and Refund Policy is intended to provide our standard return and refund procedures.

Nothing in this policy is intended to limit, exclude, or waive any consumer rights, warranties, remedies, or protections that cannot legally be waived under applicable federal, state, or local law.

Where applicable law provides a consumer with rights that are more favorable than the terms of this policy, those legal rights will apply.

19. Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or product issues, please contact us:

Velvet Caviar L
Email: info@velvetcaviarl.shop

We recommend contacting us before sending any product back so that we can provide the appropriate return instructions and help ensure that your return is processed correctly.