Terms of Service

Welcome to Velvet Caviar L.

These Terms of Service ("Terms") govern your access to and use of https://velvetcaviarl.shop/ and your purchase of products through our online store.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Our Store

Velvet Caviar L operates an online retail store offering mobile-device accessories and related products.

Our products may include:

• Phone cases.

• Phone accessories.

• Charging cables.

• Mobile-device accessories.

• Other related electronic and mobile-device products.

2. Eligibility

By accessing our website or placing an order, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you place an order on behalf of another person or organization, you represent that you have authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, compatibility information, colors, dimensions, specifications, and other product information displayed on our website are accurate.

However, colors and appearance may vary depending on your device, display settings, lighting, photography, and other factors.

Customers should carefully review product descriptions and compatibility information before purchasing.

4. Device Compatibility

Customers are responsible for selecting the correct product for their device.

Before placing an order for a phone case or device-specific accessory, customers should verify the exact device model, generation, dimensions, and compatibility information shown on the relevant product page.

Velvet Caviar L is not responsible for compatibility issues caused by a customer selecting the wrong device model, except where the product information provided by us was incorrect or where applicable law provides otherwise.

5. Product Availability

All products are subject to availability.

We reserve the right to modify product selections, discontinue products, limit quantities, or change product availability at any time.

If a purchased product becomes unavailable after an order has been placed, we may contact the customer to arrange an appropriate solution, which may include a replacement, cancellation, or refund.

6. Pricing

Product prices displayed on our website may change from time to time.

We make reasonable efforts to maintain accurate pricing information.

If an obvious pricing error occurs, we reserve the right to contact the customer before fulfilling the affected order and provide the option to confirm the order at the correct price or cancel the order.

If the order is cancelled after payment has been received, an appropriate refund will be provided.

7. Orders

When you submit an order through our website, you are requesting to purchase the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of:

• Suspected fraud.

• Unauthorized transactions.

• Pricing errors.

• Inventory errors.

• Incorrect product information.

• Violations of these Terms.

• Other circumstances permitted by applicable law.

If an order is cancelled after payment has been received, we will arrange an appropriate refund.

8. Payment

Payment must be successfully authorized before an order can be processed.

Payments may be processed through third-party payment providers.

By submitting payment information, you represent that you have the legal right to use the selected payment method.

9. Shipping

Velvet Caviar L provides free shipping on all orders.

Delivery times may vary depending on the destination, product availability, carrier operations, customs processing, weather, holidays, and circumstances beyond our reasonable control.

Customers should review our Shipping Policy for additional shipping information.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms limits or excludes mandatory consumer rights or remedies that cannot legally be excluded or restricted.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at:

info@velvetcaviarl.shop

We will make reasonable efforts to process cancellation requests before an order enters fulfillment or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

In such circumstances, the customer may need to follow the applicable return procedure.

12. Intellectual Property

Unless otherwise stated, website content, including text, photographs, graphics, logos, product descriptions, designs, layouts, and other materials, is owned by or licensed to Velvet Caviar L or its relevant content providers.

You may use the website for lawful personal shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit website content without appropriate authorization, except where permitted by applicable law.

13. Prohibited Uses

You agree not to use our website:

• For unlawful purposes.

• To violate applicable laws or regulations.

• To engage in fraudulent transactions.

• To interfere with website security.

• To attempt unauthorized access to our systems.

• To upload malicious software or harmful code.

• To impersonate another person or organization.

• To collect information about other customers without authorization.

• To abuse promotions, refunds, payment systems, or return procedures.

• To interfere with the normal operation of the website.

We may restrict or terminate access where reasonably necessary to protect our customers, business, systems, website, or legal rights.

14. Customer Reviews and Submissions

If you submit reviews, comments, photographs, suggestions, feedback, or other content to us, you agree that the content must not:

• Be unlawful or fraudulent.

• Infringe another person's rights.

• Contain malicious software.

• Contain defamatory or abusive material.

• Contain confidential information belonging to another person.

• Violate applicable law.

Where permitted by law, by submitting content you grant Velvet Caviar L a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for legitimate business and promotional purposes.

We may remove content that violates these Terms or applicable law.

15. Third-Party Services

Our website may use third-party services for payment processing, shipping, fulfillment, analytics, advertising, communications, website technology, and other functions.

Third-party service providers may have their own terms and privacy policies.

We are not responsible for the independent policies or practices of third parties except to the extent required by applicable law.

16. Website Availability

We make reasonable efforts to maintain the website and keep it available.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may be temporarily unavailable because of maintenance, technical issues, updates, security concerns, or circumstances beyond our reasonable control.

17. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be free from errors, interruptions, viruses, or other harmful components.

Nothing in these Terms excludes or limits a warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Velvet Caviar L will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, or legal obligations.

When changes are made, the revised Terms will be published on our website and the "Last Updated" date will be updated.

Your continued use of the website after revised Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. Consumer Protection

These Terms are subject to applicable consumer protection laws.

Nothing in these Terms is intended to remove, restrict, or waive mandatory consumer rights or remedies.

If applicable law provides rights or protections that conflict with these Terms, those mandatory rights and protections will prevail.

21. Contact Information

For questions regarding these Terms or our website, please contact:

Velvet Caviar L

Email: info@velvetcaviarl.shop

Website: https://velvetcaviarl.shop/