Shipping policy

At Velvet Caviar L, we aim to provide customers with a convenient, transparent, and reliable delivery experience.

We provide free standard shipping on all eligible orders placed through our online store.

This Shipping Policy explains our order processing, shipping, tracking, delivery, and related procedures.

1. Free Shipping

Free standard shipping is available on all orders.

There is no minimum order value required for standard free shipping unless a specific product page or promotion clearly states otherwise.

Free shipping applies to the standard shipping method available for the applicable destination.

If an expedited or premium shipping option is available and selected by the customer, any applicable additional shipping charges will be displayed before the order is completed.

2. Order Processing

Orders are generally processed after payment has been successfully authorized.

Our standard order processing time is 1–3 business days.

Order processing is the time required to prepare an order for shipment and is separate from shipping transit time.

Processing time may occasionally be affected by:

• Product availability;

• Order volume;

• Payment verification;

• Weekends and holidays;

• Seasonal demand;

• Warehouse or fulfillment operations; or

• Other unexpected operational circumstances.

Business days generally exclude weekends and applicable holidays.

3. Estimated Shipping Transit Time

After an order has been processed and shipped, the standard shipping transit time is generally:

5–8 business days.

The 5–8 business day shipping transit period begins after the order has been processed and handed over to the applicable shipping carrier.

Shipping transit time does not include the 1–3 business days required for order processing.

Actual transit times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances beyond our reasonable control.

4. Estimated Total Delivery Time

Based on our standard processing and shipping timeframes:

Order processing: 1–3 business days

Shipping transit: 5–8 business days

Estimated total delivery time: approximately 6–11 business days from the date the order is successfully placed.

The 6–11 business day timeframe is an estimate for standard orders and is not a guaranteed delivery date.

Customers placing orders for time-sensitive purposes should allow sufficient additional time for processing and transportation.

5. Shipping Confirmation and Tracking

After an order has been shipped, we may send a shipping confirmation email to the email address provided during checkout.

Where tracking is available, the shipping confirmation may include the applicable tracking number or tracking information.

Tracking information may take some time to become active after the carrier receives or scans the package.

The absence of an immediate tracking update does not necessarily mean that an order has not been shipped.

Customers can use the tracking information provided by the applicable carrier to monitor the shipment where tracking is available.

6. Delivered Packages That Cannot Be Located

If tracking indicates that a package has been delivered but you cannot locate it, please check:

• Your mailbox;

• Your front door or designated delivery area;

• Household members;

• Neighbors, where appropriate;

• Building management, where applicable; and

• Carrier delivery notifications.

If you still cannot locate the package, please contact us at:

info@velvetcaviarl.shop

Please provide your order number and available tracking information so that we can review the delivery status.

We may also recommend that you contact the applicable carrier to request additional delivery information or initiate a carrier investigation where available.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

• Recipient name;

• Street address;

• Apartment, unit, or suite number;

• City;

• State;

• ZIP code; and

• Country, where applicable.

If you discover that your shipping address is incorrect, please contact us immediately at info@velvetcaviarl.shop.

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that an address change will be possible after an order has entered fulfillment or been shipped.

8. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid address, the customer may be responsible for additional costs associated with reshipping the order, where permitted by applicable law.

If a package is returned to us because of an incorrect or incomplete address, please contact info@velvetcaviarl.shop so that we can review the available options.

Depending on the circumstances, available options may include reshipment or a refund in accordance with our applicable store policies.

Additional shipping charges for reshipment may apply where the failed delivery resulted from incorrect or incomplete address information provided by the customer.

9. Order Modification and Cancellation Before Shipment

Customers may contact us to request an order modification or cancellation before the order has been shipped.

We will make reasonable efforts to accommodate such requests, but we cannot guarantee that a modification or cancellation will be possible once the order has entered fulfillment or has been shipped.

If an order is successfully cancelled before shipment, any applicable refund will be processed in accordance with our Return & Refund Policy.

Once an order has been shipped, it can no longer be treated as a pre-shipment cancellation and may instead be subject to the applicable return procedures.

10. Shipping Delays

Although we work to process and ship orders within the timeframes stated in this policy, unexpected delays may occur.

Possible causes include:

• Carrier delays;

• Severe weather;

• Holidays;

• Transportation disruptions;

• High shipping volumes;

• Incorrect or incomplete address information;

• Natural disasters;

• Government restrictions;

• Warehouse or fulfillment disruptions; or

• Other circumstances beyond our reasonable control.

If we become aware that an order is unlikely to ship within the applicable processing timeframe stated at the time of purchase, we will notify the customer of the delay and provide information regarding the expected revised shipping timeframe.

Where required by applicable law, the customer will be given the option to consent to the delayed shipment or cancel the affected unshipped merchandise and receive a prompt refund.

If the customer chooses to cancel affected unshipped merchandise because of a qualifying shipping delay, the applicable refund will be issued in accordance with applicable law.

If your order appears to be significantly delayed, please contact us at info@velvetcaviarl.shop with your order number.

We will make reasonable efforts to provide available information regarding the status of your order.

11. Lost Packages

If tracking indicates that a package may be lost in transit, please contact us at info@velvetcaviarl.shop.

We may review the tracking information and, where appropriate, contact the applicable shipping carrier or fulfillment provider.

A package will not necessarily be considered lost solely because tracking information has not been updated for a short period.

If an order is confirmed as lost and a remedy is required, we may provide a replacement or refund in accordance with applicable law and our applicable store policies.

12. Damaged Packages

If your package arrives damaged, please take photographs of the package and product before disposing of any packaging materials.

Contact us as soon as reasonably possible at:

info@velvetcaviarl.shop

Please provide:

• Your order number;

• Photographs of the external packaging;

• Photographs of the damaged product; and

• A description of the damage.

We will review the situation and determine an appropriate resolution in accordance with the circumstances and our applicable store policies.

Customers should retain the original packaging and damaged product until we provide further instructions, where reasonably possible.

13. Out-of-Stock or Fulfillment Issues

Although we make reasonable efforts to maintain accurate product availability information, a product may occasionally become unavailable after an order has been placed.

If a product becomes unavailable or we otherwise determine that we cannot fulfill an affected order, we may contact the customer regarding available options.

If we are unable to fulfill affected unshipped merchandise, we may cancel the affected merchandise and provide an applicable refund in accordance with applicable law and our applicable store policies.

We will not substitute materially different merchandise without the customer's consent.

14. Multiple Shipments

An order containing multiple products may occasionally be shipped in separate packages depending on product availability, fulfillment arrangements, warehouse processing, or other operational considerations.

Customers may receive multiple shipping notifications or tracking numbers for one order.

When free standard shipping applies, multiple packages do not automatically result in additional standard shipping charges.

Where practical, we may attempt to ship products from the same order together, but separate shipments may be used when necessary to facilitate fulfillment.

For products delivered separately, the applicable delivery timeframe may vary between packages.

15. Customs Duties and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other government charges.

Where such charges are imposed by the destination country and are not included in the purchase price or checkout total, the customer may be responsible for them unless otherwise required by applicable law.

Customs procedures may also cause delivery delays.

Customers are responsible for ensuring that products ordered from Velvet Caviar L can legally be imported into their destination country.

For U.S. domestic orders, applicable sales tax may be collected at checkout where required by applicable law.

16. Delivery Restrictions

Certain destinations may be subject to carrier restrictions, customs requirements, import restrictions, geographic limitations, or other legal limitations.

If an order cannot reasonably be shipped to a particular destination, we may contact the customer to arrange an appropriate solution.

If an order cannot be fulfilled and payment has already been received, an applicable refund may be provided in accordance with applicable law and our applicable store policies.

17. Third-Party Shipping Providers

We may use third-party fulfillment centers, logistics companies, postal services, courier companies, and other shipping providers to process and deliver orders.

These providers may process order and shipping information as necessary to complete fulfillment and delivery.

We will make reasonable efforts to assist customers with shipping-related issues.

However, delivery operations may be affected by circumstances controlled by third-party carriers or fulfillment providers.

18. Delivery Estimates and Policy Updates

The standard processing and delivery timeframes stated in this policy are estimates provided for planning purposes.

Our standard estimated timeframe is:

Order processing: 1–3 business days

Shipping transit: 5–8 business days

Estimated total delivery time: approximately 6–11 business days

These timeframes are not guaranteed delivery dates.

Actual delivery may take longer because of carrier delays, severe weather, holidays, transportation disruptions, customs processing, incorrect address information, high shipping volumes, or other circumstances beyond our reasonable control.

We may update this Shipping Policy from time to time to reflect changes in shipping methods, fulfillment arrangements, carrier services, destinations, operational practices, or legal requirements.

The latest version will be published on our website with an updated "Last Updated" date.

Any updated policy will generally apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.

19. Contact Us

For questions about shipping, delivery, tracking, delayed packages, lost packages, damaged packages, order modifications, or other shipping matters, please contact:

Velvet Caviar L

Email: info@velvetcaviarl.shop

Website: velvetcaviarl.shop